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Procter Machine Guarding wins BSIF customer service award

10 July 2017

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Procter Machine Guarding wins BSIF customer service awardProcter Machine Guarding has won a prestigious UK award for delivering excellent customer service. At the recent Health & Safety Matters exhibition the company was presented with the Highly Commended award for customer service in the British Safety Industry Federation (BSIF) Safety Awards 2017.

John Procter, Director of Procter Machine Guarding, said "I feel so very proud of our team and the level of service we deliver as a business."

The Procter Bros family business has been trading since 1740 and the guarding business has been in operation for close to 100 years. Thoughout that period the company has taken pride in putting customers first, yet this is the first time that approach has been put the test in an awards competition. Having the BSIF's acknowledgement of the quality of Procter's customer service is a fantastic achievement.

According to Procter Machine Guarding, the secret of its success lies in a combination of hard work, technical expertise and a determination to help make its customers' businesses safe.

Two key factors underpin this success. First, an outstanding team has been carefully nurtured and developed over many years. Their hard work, expertise and total professionalism has been crucial.

Second, the relationships that have been developed with customers work exceptionally well for both parties. These very productive partnerships are illustrated by the customers who supported Procter Machine Guarding with glowing testimonials in the company's bid to win the BSIF award.

For example, Jim Caithness from Saica Pack UK said: "Procter Guarding has a truly professional and experienced team that we fully trust to work with our people to meet machine guarding requirements. Their guarding expertise and knowledge of the relevant standards helps us develop safe, legal and practical solutions to often complex problems. The whole team is a pleasure to work with and an essential support for the safety of our employees."

Procter Machine Guarding is very grateful to both its hard-working team and the loyal and supportive clients, and the company says it is thrilled to receive a BSIF Service Award.

Follow the link to find out how Procter Machine Guarding can help make your machinery safe.

 
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