Enabling Expert Technologies Group to sell remote access as a service

Expert Technologies Group’s customers get remote access for free during the project delivery phase thanks to Ixon Cloud. And after project delivery they are selling remote access as a service.

The remote access functionality is then subject to an SLA or support agreement contract through the company’s after sales team.

“The immediate response and reaction for the client to protect productivity and uptime is immense, so service contracts and agreements become a no-brainer,” says Paul Fletcher, senior manager for control and electrical engineering at Expert Technologies Group.

As part of the company’s digital strategy, Expert is also delving into machine data, which can also be presented to the board to show what it is achieving with its machines.

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